Response time WOW to my house in 20 min , from the time I called! The garage would open all the way and was getting stuck. I called best bet and they took awesome care of us . One of the big garage door springs had busted. Upon inspection of our door the installer also noticed that other parts needed replace before they broke . He brought me to show and explain everything S I agreed that other stuff needed attention as well . So we ended up replacing both springs as well as a couple other parts. This was all done in a very timely matter and he cleaned up after himself. Also done for a fair price . Overall a very good experience .