Caleb replied to us promptly, Alex came out, evaluated our problem, and we felt like he gave an honest assessment. He gave us our options, without trying to upsell us into a product we didn’t need. He had the part and fixed it on the spot, in less than 30 min. We appreciated their prompt and friendly service and fair prices. This is a small company and it’s obvious Caleb and Alex take pride in their company and quality of work and service. I’d always support a small business over a large corporation.